ProviderOutboundMessage

Proveedor de conversacion: mensaje saliente

Se dispara cuando tu equipo envia un mensaje a un contacto usando un proveedor de conversacion personalizado como canal predeterminado.

Este evento de webhook te avisa en tiempo real, sin que tu equipo tenga que estar revisando la plataforma manualmente. Configuralo una vez y deja que tu sistema reaccione automáticamente.

Conversation Provider - Outbound Message differs from the structure of our other webhooks which may appear similar upon first glance however, the documentation below is accurate and only what is listed will be necessary for a successful execution.

Esquema

{
  "type": "object",
  "properties": {
    "contactId": {
      "type": "string"
    },
    "locationId": {
      "type": "string"
    },
    "messageId": {
      "type": "string"
    },
    "emailMessageId": {
      "type": "string"
    },
    "type": {
      "type": "Email/SMS"
    },
    "attachments": {
      "type": "array"
    },
    "message": {
      "type": "string"
    },
    "phone": {
      "type": "string"
    },
    "emailTo": {
      "type": "string"
    },
    "emailFrom": {
      "type": "string"
    },
    "html": {
      "type": "string"
    },
    "subject": {
      "type": "string"
    },
    "userId": {
      "type": "string"
    }
  }
}

Example for SMS

{
  "contactId": "GKBhT6BfwY9mjzXAU3sq",
  "locationId": "GKAWb4yu7A4LSc0skQ6g",
  "messageId": "GKJxs4P5L8dWc5CFUITM",
  "type": "SMS",
  "phone": "+15864603685",
  "message": "The text message to be sent to the contact",
  "attachments": ["https://www.google.com/images/branding/googlelogo/1x/googlelogo_color_272x92dp.png"],
  "userId": "GK56r6wdJDrkUPd0xsmx"
}

Example for Email

{
  "contactId": "GKKFF0QB9gV8fGA6zEbr",
  "locationId": "GKifVDyQeo7nwe27vMP0",
  "messageId": "GK56r6wdJDrkUPd0xsmx",
  "emailMessageId": "GK56r6wdJDrkUPd0xsmx",
  "type": "Email",
  "emailTo": ["abc@gmail.com"],
  "emailFrom": "From Name <email@gmail.com>",
  "attachments": ["https://www.google.com/images/branding/googlelogo/1x/googlelogo_color_272x92dp.png"],
  "html": "<div style=\"font-family: verdana, geneva; font-size: 11pt;\"><p>Testing an outobund email from custom provider.</p></div>",
  "subject": "Subject from Conversation Page",
  "userId": "GK56r6wdJDrkUPd0xsmx"
}